The American Customer Satisfaction Index - The voice of the Nation's Consumer

Benchmarks By Company

Chili's
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HEALTH CARE & SOCIAL ASSISTANCE 74.0 74.0 71.0 67.0 72.0 70.0 69.0 68.0 70.0 73.0 76.0 70.8 74.1 76.8 78.0 78.5 77.0 78.4 78.5 80.0 1.9 8.1
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ACCOMMODATION & FOOD SERVICES 73.2 71.6 69.5 70.2 70.0 70.7 71.2 71.0 71.0 73.4 71.7 74.2 75.8 75.7 77.3 78.9 77.3 79.4 78.9 79.2 0.4 8.2
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ENERGY UTILITIES 75.0 74.0 75.0 73.0 73.0 74.0 75.0 69.0 73.0 73.0 72.0 73.1 72.4 72.9 73.6 73.7 74.1 74.7 76.7 77.4 0.9 3.2
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TRANSPORTATION 70.3 71.1 74.3 70.9 69.9 68.7 70.0 67.9 71.3 72.0 73.3 72.4 72.3 71.1 71.7 72.6 73.3 73.2 73.6 75.8 3.0 7.8
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INFORMATION 78.5 78.3 76.0 71.1 71.4 70.2 69.4 68.0 68.3 69.3 67.5 65.8 68.6 68.3 68.6 70.2 72.8 72.3 71.9 72.3 0.6 -7.9
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FINANCE & INSURANCE 78.5 74.1 74.5 74.6 74.4 73.9 74.4 73.3 73.8 74.7 73.4 73.9 76.0 75.5 76.0 77.1 76.1 76.2 75.4 -1.0 -3.9
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MANUFACTURING NONDURABLE GOODS 81.6 81.2 79.0 78.5 78.8 80.0 80.8 80.3 81.0 80.9 80.8 81.8 82.3 81.7 82.3 81.5 81.3 81.0 81.9 1.1 0.4
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MANUFACTURING NONDURABLE GOODS 81.6 81.2 79.0 78.5 78.8 80.0 80.8 80.3 81.0 80.9 80.8 81.8 82.3 81.7 82.3 81.5 81.3 81.0 81.9 1.1 0.4
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MANUFACTURING DURABLE GOODS 79.2 79.8 78.8 78.4 77.9 77.3 79.4 78.7 79.0 79.2 78.3 78.9 80.1 80.9 80.7 81.6 81.3 82.3 83.0 0.9 4.8
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MANUFACTURING DURABLE GOODS 79.2 79.8 78.8 78.4 77.9 77.3 79.4 78.7 79.0 79.2 78.3 78.9 80.1 80.9 80.7 81.6 81.3 82.3 83.0 0.9 4.8
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E BUSINESS             63.0 65.0 68.7 71.4 72.5 75.9 76.5 75.2 79.3 81.5 73.5 75.4 74.2 -1.6 17.8
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MANUFACTURING DURABLE GOODS 79.2 79.8 78.8 78.4 77.9 77.3 79.4 78.7 79.0 79.2 78.3 78.9 80.1 80.9 80.7 81.6 81.3 82.3 83.0 0.9 4.8
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RETAIL TRADE 75.7 74.6 73.2 70.8 74.7 73.3 72.9 74.8 74.6 75.0 72.6 72.4 74.4 74.2 75.2 76.2 75.0 76.1 76.6 0.7 1.2
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E COMMERCE             75.2 74.3 77.6 80.8 78.6 79.6 80.0 81.6 80.0 81.4 79.3 80.1 81.1 1.2 7.8
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Score tables print best in landscape.

Legend
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Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.