July 2012 and Historical ACSI Benchmarks

Updated on July 17, 2012

E-Business
Industries: Internet news & information, Internet portals & search engines, Internet social media


	Base- line	95	96	97	98	99	00	01	02	03	04	05	06	07	08	09	10	11	12	13	Previous Year % Change	First Year % Change
E BUSINESS							63.0	65.0	68.7	71.4	72.5	75.9	76.5	75.2	79.3	81.5	73.5	75.4	74.2		-1.6	17.8

Internet News and Information									73	74	75	75	73	75	75	74	74	73	73		0.0	0.0
USATODAY.com									71	72	72	72	74	72	73	74	77	76	75		-1.3	5.6
The Huffington Post (AOL)									NM	NM	NM	NM	NM	NM	NM	NM	NM	69	69		0.0	0.0
NYTimes.com									71	70	72	72	72	73	75	73	76	73	74		1.4	4.2
MSNBC.com (NBC/Microsoft)									73	74	74	73	72	74	76	73	74	74	73		-1.4	0.0
FOXNews.com									NM	NM	NM	NM	NM	NM	NM	NM	82	82	84		2.4	2.4
CNN.com (Time Warner)									72	72	74	72	74	73	73	71	73	74	75		1.4	4.2
All Others									73	75	75	78	74	77	76	75	73	72	72		0.0	-1.4
ABCNews.com									74	74	74	74	73	74	75	71	75	77	76		-1.3	2.7

	Base- line	95	96	97	98	99	00	01	02	03	04	05	06	07	08	09	10	11	12	13	Previous Year % Change	First Year % Change
Internet Portals and Search Engines							63	65	68	71	72	76	77	75	80	83	77	80	79		-1.3	25.4
Yahoo!							74	73	76	78	78	80	76	79	77	77	76	79	78		-1.3	5.4
MSN (Microsoft)							71	67	72	74	75	75	74	75	75	75	75	78	78		0.0	9.9
Google							NM	NM	80	82	82	82	81	78	86	86	80	83	82		-1.2	2.5
Bing (Microsoft)							NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	77	82	81		-1.2	5.2
Ask.com							NM	NM	62	69	71	72	71	75	74	74	73	80	80		0.0	29.0
AOL							56	58	59	65	67	71	74	67	69	70	74	75	74		-1.3	32.1
AltaVista							NM	NM	61	63	66	NM	NM	NM	NM	NM	NM	NM	NM		N/A	N/A
All Others							67	72	72	78	78	77	78	75	76	78	82	81	80		-1.2	19.4

	Base- line	95	96	97	98	99	00	01	02	03	04	05	06	07	08	09	10	11	12	13	Previous Year % Change	First Year % Change
Internet Social Media																	70	70	69		-1.4	-1.4
Wikipedia																	77	78	78		0.0	1.3
Twitter.com																	NM	NM	64		N/A	N/A
Pinterest																	NM	NM	69		N/A	N/A
Myspace																	63	NM	NM		N/A	N/A
LinkedIn																	NM	NM	63		N/A	N/A
Google Plus																	NM	NM	78		N/A	N/A
Facebook																	64	66	61		-7.6	-4.7
All Others																	72	67	64		-4.5	-11.1
YouTube (Google)																	73	74	73		-1.4	0.0

Score tables print best in landscape.

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Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.