Benchmarks By Industry

Full-Service Restaurants

	Base- line	95	96	97	98	99	00	01	02	03	04	05	06	07	08	09	10	11	12	13	Previous Year % Change	First Year % Change
Full-Service Restaurants														81	80	84	81	82	80	81	1.3	0.0
All Others														82	80	85	81	82	81	81	0.0	-1.2
Chili's														75	73	74	78	79	76	78	2.6	4.0
Olive Garden (Darden)														80	82	81	84	82	80	83	3.8	3.8
Outback Steakhouse														79	76	77	80	81	81	81	0.0	2.5
Red Lobster (Darden)														78	79	80	83	82	83	83	0.0	6.4
Applebee's														NM	NM	NM	NM	NM	77	82	6.5	6.5

Score tables print best in landscape.

Legend
legend

Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.