Benchmarks By Industry

Fixed Line Telephone Service

	Base- line	95	96	97	98	99	00	01	02	03	04	05	06	07	08	09	10	11	12	13	Previous Year % Change	First Year % Change
ATT	85	83	83	80	81	79	75	73	73	76	76	72	71	70	75	71	75	71	70	73	4.3	-14.1
BellSouth	83	83	83	78	78	76	75	74	74	74	73	70	71	#							N/A	N/A
Bell Atlantic	80	81	81	72	71	73	71	#													N/A	N/A
CenturyLink	79	83	80	76	76	74	70	71	74	73	65	66	64	66	70	68	70	70	66	71	7.6	-10.1
Pacific Telesis	81	78	80	72	#																N/A	N/A
Fixed Line Telephone Service	81	80	79	75	74	73	72	70	71	72	71	70	70	70	73	72	75	73	70	74	5.7	-8.6
MCI	75	75	78	72	74	73	70	70	70	67	70	70	#								N/A	N/A
Ameritech	81	79	77	73	70	66	#														N/A	N/A
SBC Communications	80	80	77	71	71	71	70	66	67	67	68	71	#								N/A	N/A
All Others	77	76	77	75	74	73	74	69	73	75	74	73	71	72	74	75	78	76	76	75	-1.3	-2.6
NYNEX	79	79	75	66	#																N/A	N/A
US WEST	77	76	74	71	68	67	64	#													N/A	N/A
GTE	76	72	72	68	65	63	69	#													N/A	N/A
Cox Communications	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	76	70	74	74	74	72	71	74	4.2	-2.6
Comcast	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	69	67	69	67	68	69	67	71	6.0	2.9
Charter Communications	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	72	N/A	N/A
Time Warner Cable	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	68	N/A	N/A
Qwest Communications								61	56	62	64	69	70	72	73	71	72	73	#		N/A	N/A
Verizon Communications								73	71	73	73	70	69	72	70	71	73	71	70	74	5.7	1.4

Score tables print best in landscape.

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Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.