Benchmarks By Industry

Subscription Television Service

	Base- line	95	96	97	98	99	00	01	02	03	04	05	06	07	08	09	10	11	12	13	Previous Year % Change	First Year % Change
Verizon Communications (FiOS)								NM	NM	NM	NM	NM	NM	NM	NM	NM	73	72	74		2.8	1.4
DISH Network								71	68	71	71	68	68	67	65	64	71	67	69		3.0	-2.8
All Others								62	63	60	60	59	63	66	69	70	70	69	68		-1.4	9.7
ATT (U-verse)								NM	NM	NM	NM	NM	NM	NM	NM	NM	72	68	68		0.0	-5.6
DIRECTV								70	70	72	71	67	71	67	68	71	68	69	68		-1.4	-2.9
Subscription Television Service								64	61	61	61	61	63	62	64	63	66	66	66		0.0	3.1
Cox Communications								NM	NM	NM	63	63	63	63	63	66	67	67	63		-6.0	0.0
Time Warner Cable								63	61	61	60	61	61	58	59	59	61	59	63		6.8	0.0
Comcast								64	56	55	56	58	60	56	54	59	61	59	61		3.4	-4.7
Charter Communications								63	53	55	56	56	55	55	54	51	60	59	59		0.0	-6.3
ATT Corp.								62	56	†											N/A	N/A

Score tables print best in landscape.

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Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.