Benchmarks By Company
Aetna
| Base- line | 95 | 96 | 97 | 98 | 99 | 00 | 01 | 02 | 03 | 04 | 05 | 06 | 07 | 08 | 09 | 10 | 11 | 12 | 13 | Previous Year % Change | First Year % Change | |
| Blue Cross and Blue Shield | 66 | 70 | 69 | 67 | 68 | 72 | 71 | 73 | 73 | 70 | 68 | 73 | 7.4 | 10.6 | ||||||||
| Health Insurance | 68 | 69 | 70 | 67 | 68 | 72 | 71 | 73 | 75 | 73 | 72 | 72 | 0.0 | 5.9 | ||||||||
| Aetna | 64 | 65 | 66 | 63 | 65 | 65 | 66 | 65 | 70 | 68 | 67 | 67 | 0.0 | 4.7 | ||||||||
| UnitedHealth | 66 | 68 | 64 | 66 | 64 | 68 | 65 | 63 | 72 | 65 | 72 | 70 | -2.8 | 6.1 | ||||||||
| All Others | 70 | 69 | 72 | 67 | 68 | 73 | 75 | 76 | 77 | 76 | 75 | 71 | -5.3 | 1.4 | ||||||||
| WellPoint | NM | NM | NM | NM | NM | 69 | 66 | 68 | 67 | 69 | 74 | 70 | -5.4 | 1.4 |
Score tables print best in landscape.
Legend
Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.
The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.
**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.