Benchmarks By Company

Lowe\\\'s

	Base- line	95	96	97	98	99	00	01	02	03	04	05	06	07	08	09	10	11	12	13	Previous Year % Change	First Year % Change
Costco						79	77	76	79	80	79	79	81	81	83	81	82	83	83		0.0	5.1
Sam's Club			75	72	75	78	74	78	77	77	75	76	78	77	79	79	78	81	80		-1.2	6.7
Best Buy								NM	NM	72	72	71	76	74	74	74	77	77	78		1.3	8.3
Specialty Retail Stores								73	74	74	75	74	75	75	76	77	78	79	78		-1.3	6.8
All Others								72	73	73	75	73	75	76	78	77	76	76	77		1.3	6.9
Lowe's								75	76	77	76	78	74	75	76	79	77	79	79		0.0	5.3
Home Depot								75	71	73	73	67	70	67	70	72	75	78	77		-1.3	2.7
Circuit City Stores								NM	NM	73	72	70	69	71	72	†					N/A	N/A
Staples								NM	NM	NM	NM	NM	NM	77	76	77	81	79	79		0.0	2.6
OfficeMax								NM	NM	NM	NM	NM	NM	76	74	77	74	78	78		0.0	2.6
Office Depot								NM	NM	NM	NM	NM	NM	78	75	76	81	79	84		6.3	7.7
Gap								NM	NM	NM	NM	NM	NM	75	75	75	74	77	76		-1.3	1.3
Borders								NM	NM	NM	NM	NM	NM	81	79	81	80	†			N/A	N/A
Barnes and Noble								NM	NM	NM	NM	NM	NM	83	83	84	82	79	82		3.8	-1.2
TJX								NM	NM	NM	NM	NM	NM	74	73	78	76	78	76		-2.6	2.7

Score tables print best in landscape.

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Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.