Benchmarks By Company

Kenmore

	Base- line	95	96	97	98	99	00	01	02	03	04	05	06	07	08	09	10	11	12	13	Previous Year % Change	First Year % Change
Kenmore	NM	NM	NM	NM	NM	85	85	86	83	84	85	NM	NM	NM	NM	NM	NM	NM	NM		N/A	N/A
General Electric	81	84	81	78	80	80	83	83	82	81	79	81	82	81	80	77	81	79	80		1.3	-1.2
Maytag	85	87	83	85	84	84	87	83	83	81	81	81	#								N/A	N/A
Whirlpool	87	82	85	82	85	84	86	83	83	82	83	81	82	84	80	83	83	82	83		1.2	-4.6
Major Appliances	85	82	82	80	83	82	85	82	82	81	82	80	81	82	80	81	82	81	81		0.0	-4.7
All Others	NM	78	81	79	79	80	78	80	77	77	82	79	80	80	80	79	81	83	79		-4.8	1.3
Electrolux	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	NM	80	81	80	79	79	78	82		5.1	2.5

Score tables print best in landscape.

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Notes
The ACSI releases industry results monthly and updates the national index quarterly. Baseline measurements are from the summer of 1994.

The "All Others" score for an industry represents the remainder of the total industry market share, less the market shares of the measured companies. This benchmark is an aggregate of a representative number of customer interviews from each of potentially hundreds of smaller companies within the industry.

**The limited-service restaurant industry was not measured in 2004 due to a change in the quarterly measurement system that was in place at that time.