Passengers find airline service better in 2013 compared with a year ago, but the category remains close to the bottom among ACSI industries. Meanwhile, package shippers continue to set the customer satisfaction bar among 30 service industries.
Sit-Down Restaurants Inch Ahead of Fast Food for Dining Experience
Across several key elements of the dining experience—such as order accuracy, food quality, or staff courtesy—full-service restaurants are a notch above fast food. Not bad for fast food, but perhaps too close for comfort for full-service.
The NCSI-UK is the ACSI’s companion index for the British national economy. Built using ACSI’s proven methodology, NCSI-UK covers top companies in key industries serving U.K. households.
Together, the ACSI and NCSI-UK offer major corporations detailed customer experience benchmarking that spans both U.S. and U.K. consumer markets.
The American Customer Satisfaction Index (ACSI) releases customer satisfaction benchmarks monthly to bring stakeholders in-depth coverage of various sectors of the economy throughout the entire calendar year. The Index measures over 230 top companies in 43 industries and more than 100 federal and local government services.
New customer satisfaction benchmarks for the most heavily trafficked websites in three e-business categories: portals &search engines, news & information, and social media.