The American Customer Satisfaction Index - The voice of the Nation's Consumer
cellular telephones acsi 74 -1.3% wireless telephone service acsi 70 -1.4% fixed-line telephone service acsi 70 -4.1% subscription television service acsi 66 0.0% computer software acsi 77 -1.3% motion pictures acsi 76 +4.1% network/cable TV news acsi 74 -3.9% newspapers acsi 64 -1.5%

May 2012

ACSI Expands Cell Phone Coverage

The ACSI adds four companies to its cell phone roster, including new leader Apple. Aggregate customer satisfaction continues a very modest upward trend, much like the nation’s employment numbers.

MAY 2012 RESULTS AVAILABLE NOW >>

Press Release:

Aggregate Customer Satisfaction Rises Slightly but Economy Needs More Help to Flourish. Read More >>

Commentary:

Information Sector Lags Behind as Aggregate Customer Satisfaction Slowly Improves. Read More >>

Coming in June 2012:

As summer vacation season hits, find out which restaurants, hotels, and airlines please customers the most, along with consumer shipping and USPS results.

The ACSI reports scores on a scale of 0 to 100.

Monthly Results For Stakeholders

The ACSI releases results on a monthly basis to bring stakeholders in-depth coverage of various sectors of the economy throughout the entire calendar year.

The national index is updated quarterly, factoring in ACSI scores from over 225 companies in 47 industries; 2 local government services; and more than 100 services, programs, and websites of federal government agencies.

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