Health Care
Gold-standard benchmarks for quality care
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HEALTH CARE
For health care providers, timely, efficient, and patient-centered delivery of quality care is paramount. ACSI tracks industry satisfaction over a wide range of health professionals—including doctors, dentists, optometrists, and mental health specialists—providing predictive insights and action recommendations to improve the patient experience.
At a glance:
Health Care
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Inaugural year:
1994
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Updated:
annually
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Most recent data:
2024
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Industries:
hospitals, nonhospital care
Satisfaction Benchmarks by Industry
Nonhospital Care and Hospitals
| Industry | 2023 | 2024 | % CHANGE |
|---|---|---|---|
| Nonhospital Care | 81 | 83 | 2% |
| Hospitals | 74 | 75 | 1% |
Patient Care Benchmarks Year-Over-Year Industry Trends
Hospitals
| Benchmarks | 2023 | 2024 |
|---|---|---|
| Outpatient Care | 81 | 82 |
| Inpatient Care | 72 | 77 |
| Emergency Room | 67 | 70 |
Industry averages are weighted by companies’ market shares.
2024 results based on data collected October 2023 – September 2024