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Health Care

Gold-standard benchmarks for quality care

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For health care providers, timely, efficient, and patient-centered delivery of quality care is paramount. ACSI tracks industry satisfaction over a wide range of health professionals—including doctors, dentists, optometrists, and mental health specialists—providing predictive insights and action recommendations to improve the patient experience.

At a glance:

Health Care

  • Inaugural year:


  • Updated:


  • Most recent data:


  • Industries:

    hospitals, nonhospital care

Satisfaction Benchmarks by Industry

Nonhospital Care and Hospitals
Industry 2022 2023 % CHANGE
Nonhospital Care 73 81 11%
Hospitals 71 74 4%

Patient Care Benchmarks Year-Over-Year Industry Trends

Benchmarks 2022 2023
Outpatient Care 77 81
Inpatient Care 74 72
Emergency Room 66 67

Industry averages are weighted by companies’ market shares.
2023 results based on data collected October 2022 – September 2023

Connect With ACSI

Connect With ACSI

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