Top 10 ACSI Scores
Win on customer satisfaction; Win in the Marketplace
There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.
Top 10 ACSI Scores by Company
| Company | Current Score | Industry Score | Industry |
|---|---|---|---|
| Chewy | 85 | 80 | Online Retailers |
| Chick-fil-A | 85 | 78 | Fast Food Restaurants |
| Amazon | 84 | 80 | Online Retailers |
| Jimmy John’s (Inspire Brands) | 84 | 78 | Fast Food Restaurants |
| Toyota | 84 | 79 | Automobiles |
| Trader Joe’s | 84 | 76 | Supermarkets |
| Alamo (Enterprise) | 83 | 76 | Car Rentals |
| American Eagle Outfitters | 83 | 79 | Specialty Retailers |
| Apple | 83 | 80 | Personal Computers |
| Clorox | 83 | 79 | Personal Care and Cleaning Products |
| Hershey’s | 83 | 79 | Food Manufacturing |
| Lexus (Toyota) | 83 | 79 | Automobiles |
| LG | 83 | 81 | Televisions |
| Outback Steakhouse | 83 | 81 | Full-Service Restaurants |
| Procter & Gamble | 83 | 79 | Personal Care and Cleaning Products |
| Quaker (PepsiCo) | 83 | 79 | Food Manufacturing |
| Samsung | 83 | 80 | Personal Computers |
| Tesla | 83 | 79 | Automobiles |
| TJX (HomeGoods) | 83 | 79 | Specialty Retailers |
| USAA | 83 | 77 | Property and Casualty Insurance |
Top 10 ACSI Score Changes
| Company | YoY Change | Current Score | Industry |
|---|---|---|---|
| Frontier Communications | 18.0% | 72 | Subscription TV Service |
| Xtream (Mediacom) | 13.8% | 66 | Subscription TV Service |
| American Eagle Outfitters | 12.2% | 83 | Specialty Retailers |
| Procter & Gamble | 10.7% | 83 | Personal Care and Cleaning Products |
| LinkedIn (Microsoft) | 10.3% | 75 | Social Media |
| Apple TV+ | 10.1% | 76 | Video Streaming Service |
| Peacock (Comcast) | 9.7% | 79 | Video Streaming Service |
| Hyatt | 9.6% | 80 | Hotels |
| Instagram (Meta) | 9.0% | 73 | Social Media |
| Applebee’s (Dine Brands) | 8.2% | 79 | Full-Service Restaurants |
| Cox | 8.2% | 66 | Subscription TV Service |
| Expedia | 8.2% | 79 | Online Travel Agencies |
| Facebook (Meta) | 8.2% | 66 | Social Media |