Top 10 ACSI Scores
Win on Customer Satisfaction; Win in the Marketplace
There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.
Top 10 ACSI Scores by Company
Company | Current Score | Industry Score | Industry |
---|---|---|---|
USAA Bank* | 87 | 80 | Banks |
Apple | 85 | 81 | Personal Computers |
Costco | 85 | 79 | Supermarkets |
H-E-B | 85 | 79 | Supermarkets |
LongHorn Steakhouse (Darden) | 85 | 84 | Full-Service Restaurants |
Nike | 85 | 83 | Athletic Shoes |
Publix | 85 | 79 | Supermarkets |
Skechers | 85 | 83 | Athletic Shoes |
Texas Roadhouse | 85 | 84 | Full-Service Restaurants |
AB InBev | 84 | 82 | Breweries |
Chewy | 84 | 80 | Online Retailers |
Coca-Cola | 84 | 84 | Soft Drinks |
HP | 84 | 81 | Personal Computers |
Kraft Heinz | 84 | 81 | Food Manufacturing |
Levi Strauss | 84 | 77 | Apparel |
National (Enterprise) | 84 | 77 | Car Rentals |
Samsung | 84 | 82 | Televisions |
Trader Joe’s | 84 | 79 | Supermarkets |
*Available to military-affiliated individuals and families only.
Top 10 ACSI Score Changes
Company | YoY change | Current Score | Industry |
---|---|---|---|
PG&E | 14.3% | 72 | Energy Utilities |
Walmart | 10.8% | 82 | Drugstores |
National Grid | 8.7% | 75 | Energy Utilities |
Optimum (Altice USA) | 8.6% | 63 | Internet Service Providers |
IHOP (Dine Brands) | 8.3% | 78 | Full-Service Restaurants |
Salt River Project | 8.2% | 79 | Energy Utilities |
UBS | 7.9% | 82 | Financial Advisors |
National (Enterprise) | 7.7% | 84 | Car Rentals |
CPS Energy | 7.4% | 73 | Energy Utilities |
Walgreens | 7.2% | 74 | Online Retailers |