Top 10 ACSI Scores
Win on customer satisfaction; Win in the Marketplace
There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.
Top 10 ACSI Scores by Company
| Company | Current Score | Industry Score | Industry |
|---|---|---|---|
| USAA Bank* | 87 | 80 | Banks |
| Chick-fil-A | 85 | 78 | Fast Food Restaurants |
| Costco | 85 | 79 | Supermarkets |
| H-E-B | 85 | 79 | Supermarkets |
| Publix | 85 | 79 | Supermarkets |
| AB InBev | 84 | 82 | Breweries |
| Chewy | 84 | 80 | Online Retailers |
| Coca-Cola | 84 | 83 | Soft Drinks |
| Jimmy John’s (Inspire Brands) | 84 | 78 | Fast Food Restaurants |
| Keurig Dr Pepper | 84 | 83 | Soft Drinks |
| National (Enterprise) | 84 | 77 | Car Rentals |
| Nike | 84 | 83 | Athletic Shoes |
| Skechers | 84 | 83 | Athletic Shoes |
| Toyota | 84 | 79 | Automobiles |
| Trader Joe’s | 84 | 79 | Supermarkets |
*Available to military-affiliated individuals and families only.
Top 10 ACSI Score Changes
| Company | YoY Change | Current Score | Industry |
|---|---|---|---|
| Frontier Communications | 18.0% | 72 | Subscription TV Service |
| PG&E | 14.3% | 72 | Energy Utilities |
| Xtream (Mediacom) | 13.8% | 66 | Subscription TV Service |
| Walmart | 10.8% | 82 | Drugstores |
| LinkedIn (Microsoft) | 10.3% | 75 | Social Media |
| Apple TV+ | 10.1% | 76 | Video Streaming Service |
| Peacock (Comcast) | 9.7% | 79 | Video Streaming Service |
| Instagram (Meta) | 9.0% | 73 | Social Media |
| National Grid | 8.7% | 75 | Energy Utilities |
| Applebee’s (Dine Brands) | 8.2% | 79 | Full-Service Restaurants |
| Cox | 8.2% | 66 | Subscription TV Service |
| Facebook (Meta) | 8.2% | 66 | Social Media |
| Salt River Project | 8.2% | 79 | Energy Utilities |