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Top 10 ACSI Scores

Win on Customer Satisfaction; Win in the Marketplace

There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.

Top 10 ACSI Scores by Company

Company Current Score Industry Score Industry
Apple 85 81 Personal Computers
Chewy 85 79 Online Retailers
Nike 85 83 Athletic Shoes
Sam’s Club (Walmart) 85 78 General Merchandise Retailers
Skechers 85 83 Athletic Shoes
AB InBev 84 82 Breweries
Coca-Cola 84 84 Soft Drinks
HP 84 81 Personal Computers
Kraft Heinz 84 81 Food Manufacturing
Levi Strauss 84 77 Apparel
Pet Supplies Plus 84 79 Specialty Retailers
Publix 84 79 Supermarkets
Samsung 84 82 Televisions
Texas Roadhouse 84 82 Full-Service Restaurants
Trader Joe’s 84 79 Supermarkets
USAA Bank* 84 80 Banks

*Available to military-affiliated individuals and families only.

Top 10 ACSI Score Changes

Company YoY Change Current Score Industry
Kinetic by Windstream 10.7% 62 Internet Service Providers
Entergy 10.4% 74 Energy Utilities
Optimum Fiber (Altice USA) 7.6% 71 Internet Service Providers
Crackle 7.1% 75 Video Streaming Service
Kaiser Permanente 6.8% 78 Health Insurance
Budget (Avis Budget) 5.5% 77 Car Rentals
Fidelity 5.1% 83 Financial Advisors
Regions Bank 5.1% 83 Banks
Sam’s Club (Walmart) 4.9% 85 General Merchandise Retailers
Cox 4.5% 69 Subscription TV Service
Facebook (Meta) 4.5% 69 Social Media

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Connect With ACSI

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