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Top 10 ACSI Scores

Win on Customer Satisfaction; Win in the Marketplace

There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.

Top 10 ACSI Scores by Company

Company Current Score Industry Score Industry
USAA Bank* 87 80 Banks
Costco 85 79 Supermarkets
H-E-B 85 79 Supermarkets
LongHorn Steakhouse (Darden) 85 84 Full-Service Restaurants
Publix 85 79 Supermarkets
Texas Roadhouse 85 84 Full-Service Restaurants
AB InBev 84 82 Breweries
Chewy 84 80 Online Retailers
Coca-Cola 84 83 Soft Drinks
Keurig Dr Pepper 84 83 Soft Drinks
National (Enterprise) 84 77 Car Rentals
Nike 84 83 Athletic Shoes
Skechers 84 83 Athletic Shoes
Toyota 84 79 Automobiles
Trader Joe’s 84 79 Supermarkets

*Available to military-affiliated individuals and families only.

Top 10 ACSI Score Changes

Company YoY Change Current Score Industry
PG&E 14.3% 72 Energy Utilities
Walmart 10.8% 82 Drugstores
LinkedIn (Microsoft) 10.3% 75 Social Media
Instagram (Meta) 9.0% 73 Social Media
National Grid 8.7% 75 Energy Utilities
Optimum (Altice USA) 8.6% 63 Internet Service Providers
IHOP (Dine Brands) 8.3% 78 Full-Service Restaurants
Facebook (Meta) 8.2% 66 Social Media
Salt River Project 8.2% 79 Energy Utilities
UBS 7.9% 82 Financial Advisors

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