Retail pharmacies are transforming health and wellness services across the nation. ACSI’s science-based model and methodology helps drugstores quantify the link between customer satisfaction and profitability.
At a glance:
Most recent data:
6 major companies, plus aggregate of smaller stores
|First Hidden Column||Company||2022||2023||% Change|
2023 results based on data collected January – December 2022.
|Quality of mobile app||82||83|
|Reliability of mobile app (minimal down time, crashes, lags)||80||82|
|Convenience of store location and hours||82||81|
|Layout and cleanliness of store||80||81|
|Ability to provide brand names||78||79|
|Quality of pharmacy services||79||79|
|Courtesy and helpfulness of staff||78||77|
|Variety and selection of merchandise||77||77|
|Availability of merchandise (inventory stocks)||76||75|
|Call center satisfaction||75||75|
|Speed of checkout process||76||75|
|Frequency of sales and promotions||75||74|
Industry averages are weighted by companies’ market shares.