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ACSI in the News
24/7 Wall Street | April 17, 2026
Gemini Tops Co-Pilot and ChatGPT In Large Survey
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Constellation Research | April 16, 2026
AI platform ACSI scores lag airlines, social media and mortgage brokers
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Fortune | April 16, 2026
Most of you are rejecting AI. The data shows you’re running out of time
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MSN | April 15, 2026
Consumer Reports: Top 10 grocery brands of 2026 – see which made the cut
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Houston Public Media | April 13, 2026
CenterPoint Energy’s customer satisfaction rating increases, according to independent survey
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Slash Gear | April 13, 2026
This Over-the-Range Microwave Brand Has Higher Customer Satisfaction Than LG
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CU Today | April 12, 2026
ACSI 2026: Banks’ Satisfaction Lead Over CUs Is Starting To Look Permanent
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The Street | April 8, 2026
Target quietly launches cult-favorite brand to lure back customers
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Daily Mail | April 7, 2026
Beloved grocery chain to open new stores across 12 states… is YOUR neighborhood on the list?
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MSN | April 7, 2026
Every major fast-food chain, ranked by customer satisfaction—and McDonald’s is at the bottom of the list
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BGR | April 7, 2026
The PC Brand With The Highest Customer Satisfaction Rating Isn’t Apple
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Travel and Tour World | April 6, 2026
Southwest Airlines Joins JetBlue, Alaska, Frontier, American, Delta, United and More US Airlines Surging Fast as Airline Rankings Shifting Rapidly, New Update is Here
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Forbes | April 5, 2026
The Problem Isn’t Your Customer Experience—It’s Retention
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Islands | April 5, 2026
This US Airline Ranked The Highest In 2025 In Terms Of Customer Satisfaction
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Slash Gear | April 3, 2026
Not LG, Not Samsung: This Refrigerator Brand Ranks the Highest for Customer Satisfaction
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The Tennessean | April 2, 2026
Kroger, Publix, Trader Joe’s. Which is best? See new US survey ranking
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The Street | April 2, 2026
Trader Joe’s quietly reveals plans as demand grows
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Money Lion | March 31, 2026
5 Best Spring Items To Buy at Trader Joe’s Before They Sell Out
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Retail Wire | March 31, 2026
Have Human Connections Become More Critical to C-Store Loyalty?
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New America | March 31, 2026
Steps Leaders Can Take to Center People
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Wired | March 28, 2026
The Best Samsung Phones
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ROI-NJ | March 27, 2026
Utility satisfaction slips as costs rise, according to ACSI data
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Business Insider | March 25, 2026
America’s booming annoyance economy
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The Street | March 25, 2026
Target rolls out two major changes to prove its value to customers
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Chowhound | March 24, 2026
The Wholesome Thing Costco’s CEO Still Does For Members
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North American Clean Energy | March 24, 2026
Customer Satisfaction with Energy Utilities Dips Slightly as Cooperatives Improve and Customer Expectations Rise, ACSI Data Show
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MSN | March 24, 2026
Smart TV brands ranked by customer satisfaction to help buyers avoid regret
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The Street | March 24, 2026
Chick-fil-A is making a $50 million move in key market
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Slash Gear | March 24, 2026
This Smart TV Brand Is Ranked The Highest In Terms Of Customer Satisfaction
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Slash Gear | March 22, 2026
This Is Considered the Top Smart Watch Brand In Terms of Customer Satisfaction
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Forbes | March 19, 2026
In Business, Why Creating Value Wins
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Motor Biscuit | March 17, 2026
This One Car Make Beat All Luxury Rivals in Telling Satisfaction Survey
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Retail Brew | March 16, 2026
Trader Joe’s tops supermarket customer satisfaction list
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Slash Gear | March 15, 2026
This Is Considered the Best Auto Parts Retailer by Customer Satisfaction
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Slash Gear | March 15, 2026
The Luxury Car Brand With the Highest Customer Satisfaction Score Isn’t Mercedes-Benz
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Go Banking Rates | March 11, 2026
5 Trader Joe’s Comfort Foods Retirees Swear By in Winter
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Slash Gear | March 8, 2026
This Is Considered The Best Major Car Brand In Terms Of Customer Satisfaction
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The Street | March 6, 2026
Chick-fil-A reveals seven new menu items for Spring 2026
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The Oregonian | March 3, 2026
Walmart isn’t the cheapest grocery store, new report finds. See which store is
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Supermarket News | March 3, 2026
Publix takes aim at Kroger while hitting most targets in Q4
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CNET | February 27, 2026
The FCC Just Approved Charter’s $34.5B Cox Purchase. Here’s What It Means for 37M Customers
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AOL | February 26, 2026
Sheetz Vs Wawa: Which Chain Has The Best Made-To-Order Food?
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Retail Wire | February 26, 2026
Are Current Staffing Levels Harming Customer Service and Store Standards?
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CU Today | February 25, 2026
ACSI 2026: Banks Extend Satisfaction Lead Over Credit Unions As Digital Edge Widens
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American Banker | February 24, 2026
Superregional banks slip on customer satisfaction: Report
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Gallup | February 23, 2026
Is Staffing Eroding Customer Experience?
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USA Today | February 23, 2026
Survey reveals best and worst grocery stores in the US. See list.
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Food & Wine | February 22, 2026
America’s Top-Rated Grocery Store, According to 31,000 Customers
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Cult of Mac | February 20, 2026
An affordable MacBook? Here’s what the rumors say.
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CX Dive | February 18, 2026
Stagnating US customer satisfaction is a ‘warning sign’
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The Street | February 17, 2026
McDonald’s unveils 2026 menu as sales rebound
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Progressive Grocer | February 17, 2026
Save A Lot Unveils New Deli in Upstate New York Store
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Progressive Grocer | February 17, 2026
Where Is Trader Joe’s Heading to Next?
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Eat SCV | February 14, 2026
Chick-fil-A again leads U.S. fast-food satisfaction: what keeps customers returning
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WhatNow | February 13, 2026
This California-Based Neighbourhood Grocery Chain Named America’s Best
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Mass Market Retailers | February 13, 2026
Save A Lot shows biggest customer satisfaction gain in recent national study
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Southern Living | February 12, 2026
This Grocery Chain Just Beat Publix For The Top Spot In America
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KYW News Radio | February 12, 2026
Sheetz opens first store in the Philly suburbs — across the street from a Wawa
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Martha Stewart | February 11, 2026
This Is the Best Grocery Store in the US, According to 30,000 Shoppers
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Real Simple | February 11, 2026
200,000 Shoppers Just Picked Their Favorite Supermarket—and a Familiar Name Is Back on Top
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Chain Store Age | February 10, 2026
Customer satisfaction is flat; wave of ‘pent-up customer defection’ building
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Fox 5 DC | February 10, 2026
Trader Joe’s is America’s favorite supermarket, but other chains won in the Northeast
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MSN | February 9, 2026
9 Fast Food Chains Using Higher-Quality Meat, Food Experts Say
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New York Post | February 5, 2026
Trader Joe’s crowned ‘the new Sephora’ — here are the best beauty dupes for budget buyers
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VA | News | February 5, 2026
VA sets new record for customer satisfaction in memorial services
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NextGov | February 5, 2026
VA’s National Cemetery Administration earns top customer satisfaction scores
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Better Homes & Gardens | February 4, 2026
This Beloved Supermarket Was Named America’s Favorite for 2026—Here’s How the Rest Stack Up
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New York Post | February 4, 2026
Trader Joe’s edges out Publix, Costco as America’s new favorite supermarket
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Yahoo! Finance | February 4, 2026
Trader Joe’s now No. 1 in grocery store satisfaction. Here’s why
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Independent | February 4, 2026
America has a new favorite grocery store and it’s not Publix or Costco
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Entrepreneur | February 2, 2026
This Is Now America’s Most-Loved Grocery Store, Beating Publix
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Yahoo! Finance | February 2, 2026
Report: Wegmans slips in customer satisfaction as value-focused shoppers reshape retail
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SGB Executive | February 2, 2026
EXEC: Survey Finds the NFL Grades Worse than the USPS in Customer Satisfaction
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Good Housekeeping | January 31, 2026
This Is America’s Favorite Supermarket, According to 30,000 Shoppers
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The Hill | January 30, 2026
US has new favorite grocery store, data shows: Trader Joe’s
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Patch | January 30, 2026
Publix No Longer Top Grocer In U.S., Consumer Index Report Says
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Supermarket News | January 30, 2026
Trader Joe’s surpasses Publix in customer satisfaction ranking
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Yahoo | January 30, 2026
Move over Publix! New survey finds this grocery store is not top in US
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FoxBusiness | January 30, 2026
Grocery store edges out Publix as America’s favorite
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StoreBrands | January 29, 2026
Trader Joe’s Overtakes Publix as Top-Ranked Grocer in 2026 ACSI Study
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Progressive Grover | January 28, 2026
Trader Joe’s Dethrones Publix in Supermarket Customer Satisfaction Rankings
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The Takeout | January 28, 2026
Publix Was Just Dethroned As America’s Top Grocery Store By This Iconic Chain
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MacTech | January 27, 2026
Apple Store rankings rise 4% to 79 in ACSI Retail and Consumer Shipping Study
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CX Dive | January 27, 2026
Customer satisfaction with online retail stabilizes
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NJ.com | January 27, 2026
These 3 companies just earned the highest score in customer satisfaction: Can you guess the brands?
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Click on Orlando | January 27, 2026
REPORT: Publix is no longer Florida’s top grocer. Here’s who took No. 1
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SlashGear | January 21, 2026
THESE ARE SOME OF THE MOST RELIABLE USED LAPTOP BRANDS YOU CAN BUY
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The Intuitive Cusotmer Podcast | January 20, 2026
Uncomfortable Truth: The Focus on Customer Experience Hasn’t Paid Off, Why? (Podcast Episode)
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Government Executive | January 15, 2026
Let’s play a drinking game
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Chosun Biz | January 11, 2026
Samsung targets U.S. market with AI appliances showcased at Best Buy
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Chain Store Age | January 5, 2026
Chick-fil-A ‘Newstalgia’ campaign includes new menu items, sweepstakes
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Convenience Store News | December 18, 2025
Reinvention, Not Routine, Will Define C-store Success in 2026
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BGR | December 14, 2025
This Is Considered The Best Major Smart TV Brand In Terms Of Customer Satisfaction
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Mashed | December 14, 2025
Shopping Appliances? Customers Say This Is The Most Reliable Fridge Brand Of 2025
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Detriot Free Press | December 9, 2025
Chick-fil-A Ann Arbor location to open Dec. 12: How restaurant is different
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Destination CRM | December 8, 2025
Government Service Highs and Lows
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Motor Illustrated | December 8, 2025
The 10 brands with the highest customer satisfaction in 2025
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Slash Gear | December 7, 2025
This Is Considered the Best Vacuum Cleaner Brand by Customer Satisfaction
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US News | December 1, 2025
Credit Union vs. a Bank
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Federal News Network | November 26, 2025
Customer satisfaction with federal benefits and services sees a two-decade high
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