Thriving Together
Uncovering Satisfaction Signals and Insights for Success
A Comprehensive Program to benefit both residents and staff by measuring Senior Care Experiences, Fulfillment, and Loyalty The ACSI helps senior care communities gain the insights that move the needle of satisfaction for both residents and staff, which in turn drives improvements to operational performance, a higher quality of care and costs savings through enhanced efficiencies by focusing on what matters most.
- How quickly could your facility reach full capacity and remain a home to as many seniors in need of care as possible?
- How much more effectively could you communicate with family members?
- How much easier would it be to attract and retain the best and brightest care-giving associates?
- How much money will you save?
ACSI Methodology
The Thriving Together Surveys use the proprietary ACSI methodology to identify the major drivers of satisfaction so communities can know where additional resources will generate the greatest enhancement to resident care, staff loyalty and business growth.
Satisfaction vs Investment
ACSI results highlight where investment is likely to drive high rates of return in improving the resident and staff experience, satisfaction levels, and community advocacy. When conducted together, data from the Living Well and Voices of Care surveys give leadership the complete picture so that data-driven decisions can build the best environment for both.
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| Collaborative questionnaire design |  |
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| Annual survey offered to all residents | |
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| Annual survey offered to all staff | |
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| Stakeholder interviews | |
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| ACSI® data modeling | |
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| Summary briefing | |
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| National benchmarking (resident)* | |
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| End-to-end program management | |
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| AI analytics dashboard | |
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| Dedicated satisfaction consultant | |
* Available as an add-on
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PRODUCTS
ACSI Benchmarks
ACSI BenchmarksSM gives clients valuable insights for all aspects of their organization’s customer experience, along with the ability to compare results with industry peers and competitors and to perform cross-industry benchmarking with companies they deem “best-in-class” in other industries.
Global CSI
Global CSISM enables organizations throughout the world to partner with ACSI and use its powerful, scientific methodology to create customer satisfaction indexes for their own national economies, as well as benchmark with other indexes adopting the ACSI methodology.
Performance Marketing
Based on their performance, companies may earn the opportunity to use the ACSI name and logo in external communications and marketing. If you would like to learn more about program details, would like to know if you already qualify, or would like to know how you may qualify, please contact us.