Top 10 ACSI Scores
Win on Customer Satisfaction; Win in the Marketplace
There is a straight line from customer satisfaction to corporate profitability and stock performance. Companies with top-level ACSI scores, and those changing customer satisfaction for the better, are today’s must-watch players.
Top 10 ACSI Scores by Company
| Company | Current Score | Industry Score | Industry |
|---|---|---|---|
| Apple | 85 | 81 | Personal Computers |
| Chewy | 85 | 79 | Online Retailers |
| Consumer Cellular | 85 | 76 | Wireless Phone Service |
| LongHorn Steakhouse (Darden) | 85 | 84 | Full-Service Restaurants |
| Nike | 85 | 83 | Athletic Shoes |
| Sam’s Club (Walmart) | 85 | 78 | General Merchandise Retailers |
| Skechers | 85 | 83 | Athletic Shoes |
| Texas Roadhouse | 85 | 84 | Full-Service Restaurants |
| AB InBev | 84 | 82 | Breweries |
| Coca-Cola | 84 | 84 | Soft Drinks |
| HP | 84 | 81 | Personal Computers |
| Kraft Heinz | 84 | 81 | Food Manufacturing |
| Levi Strauss | 84 | 77 | Apparel |
| National (Enterprise) | 84 | 77 | Car Rentals |
| Pet Supplies Plus | 84 | 79 | Specialty Retailers |
| Publix | 84 | 79 | Supermarkets |
| Samsung | 84 | 82 | Televisions |
| Trader Joe’s | 84 | 79 | Supermarkets |
| USAA Bank* | 84 | 80 | Banks |
*Available to military-affiliated individuals and families only.
Top 10 ACSI Score Changes
| Company | YoY Change | Current Score | Industry |
|---|---|---|---|
| Entergy | 10.4% | 74 | Energy Utilities |
| Optimum (Altice USA) | 8.6% | 63 | Internet Service Providers |
| IHOP (Dine Brands) | 8.3% | 78 | Full-Service Restaurants |
| National (Enterprise) | 7.7% | 84 | Car Rentals |
| Crackle | 7.1% | 75 | Video Streaming Service |
| Kaiser Permanente | 6.8% | 78 | Health Insurance |
| Cox | 6.3% | 68 | Internet Service Providers |
| Spectrum (Charter Communications) | 6.3% | 68 | Internet Service Providers |
| U.S. Cellular | 5.7% | 74 | Wireless Phone Service |
| Sonic (Inspire Brands) | 5.6% | 76 | Fast Food Restaurants |