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Gas Stations

Strategic insights to help your business make data-driven decisions

Transform the voice of the customer into predictive insights for informed strategies.


Compared with other categories of retail, the utility a buyer gets from gasoline is largely dependent on price. When it comes to improving customer satisfaction, gas stations face a unique challenge that ACSI understands. Apply the science of ACSI to transform the voice of the customer into predictive insights for intelligent decision-making.

At a glance:

Gas Stations

  • Inaugural year:


  • Updated:


  • Most recent data:


Gas Stations

Satisfaction Benchmarks by Industry
Benchmarks 2023 2024 Prior Year % Change
Gas Stations 65 75 15%

2024 results based on data collected January – December 2023.

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