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At a glance:
Most recent data:
14 major chains, plus aggregate of smaller restaurants
|First Hidden Column||Company||2022||2023||% Change|
|1||Buffalo Wild Wings (Inspire Brands)||74||79||7%|
|1||Applebee’s (Dine Brands)||73||79||8%|
|1||IHOP (Dine Brands)||73||72||-1%|
|1||LongHorn Steakhouse (Darden)||80||82||3%|
|1||Olive Garden (Darden)||77||80||4%|
|1||The Cheesecake Factory||76||78||3%|
2023 results based on data collected April 2022 – March 2023.
|Accuracy of food order||87||88|
|Quality of mobile app||78||87|
|Reliability of mobile app (minimal down time, crashes, lags)||85||87|
|Beverage quality (taste, temperature)||84||86|
|Courtesy and helpfulness of waitstaff||84||86|
|Food quality (taste, temperature, freshness of ingredients)||86||86|
|Restaurant layout and cleanliness||84||85|
|Variety of food on menu||84||84|
|Speed with which food order was received at table||82||83|
|Variety of beverages on menu||83||83|
Industry averages are weighted by companies’ market shares.