Full-Service Restaurants
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FULL-SERVICE
RESTAURANTS
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At a glance:
Full-Service Restaurants
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Inaugural year:
2007
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Updated:
annually
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Most recent data:
2025
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Companies:
13 major chains, plus aggregate of smaller restaurants
Satisfaction Benchmarks by Company
| Anchor Link | Company | 2024 | 2025 | % CHANGE |
|---|---|---|---|---|
| Full Service Restaurants | 84 | 82 | -2% | |
| #texas-roadhouse | Texas Roadhouse | 85 | 84 | -1% |
| #longhorn-steakhouse-darden | LongHorn Steakhouse (Darden) | 85 | 83 | -2% |
| All Others | 84 | 82 | -2% | |
| #olive-garden-darden | Olive Garden (Darden) | 83 | 81 | -2% |
| #applebees-dine-brands | Applebee’s (Dine Brands) | 79 | 80 | 1% |
| #cracker-barrel | Cracker Barrel | 82 | 80 | -2% |
| #outback-steakhouse | Outback Steakhouse | 80 | 79 | -1% |
| #red-lobster | Red Lobster | 78 | 79 | 1% |
| #chilis | Chili’s | 80 | 78 | -3% |
| #ihop-dine-brands | IHOP (Dine Brands) | 78 | 78 | 0% |
| #red-robin | Red Robin | 76 | 78 | 3% |
| #the-cheesecake-factory | The Cheesecake Factory | 78 | 77 | -1% |
| #buffalo-wild-wings-inspire-brands | Buffalo Wild Wings (Inspire Brands) | 79 | 76 | -4% |
| #dennys | Denny’s | 76 | 75 | -1% |
Full Service Restaurant Benchmarks
| Benchmarks | 2024 | 2025 |
|---|---|---|
| Accuracy of food order | 92 | 88 |
| Beverage quality (taste, temperature) | 89 | 86 |
| Courtesy and helpfulness of waitstaff | 90 | 86 |
| Food quality (taste, temperature, freshness of ingredients) | 89 | 85 |
| Restaurant layout and cleanliness | 89 | 85 |
| Variety of beverages on menu | 88 | 85 |
| Variety of food on menu | 87 | 85 |
| Speed with which food order was received at table | 87 | 83 |
| Website satisfaction | 87 | 82 |
| Quality of mobile app | 85 | 80 |
| Reliability of mobile app (minimal down time, crashes, lags) | 85 | 78 |
Industry averages are weighted by companies’ market shares.
2025 results based on data collected April 2024– March 2025.