Skip to content

Convenience Stores

Gain the competitive edge through strategic benchmarking

Set yourself apart and build long-term customer profitable customer loyalty with essential ACSI analysis. Track and improve your customer experience. Become a client today.

CONVENIENCE STORES

Convenience stores offer a little bit of everything, and their competitors are as varied as their products. ACSI Programs let you benchmark against your full cohort of direct industry competitors, with the option for additional cross-industry benchmarking. See how you rank against your peers across the full c-store customer experience and see how you stand next to the best in class for fast food, general merchandise and beyond.

At a glance:

Convenience Stores

  • Inaugural year:

    2024

  • Updated:

    annually

  • Most recent data:

    2025

  • Companies

    24 major companies

Convenience Stores

Satisfaction Benchmarks by Industry

Anchor Link Company 2024 2025 % Change
Convenience Stores 76 76 0%
#kwik-trip Kwik Trip 78 84 8%
#sheetz Sheetz 79 82 4%
#wawa Wawa 82 82 0%
#quiktrip QuikTrip 81 80 -1%
#buc-ees Buc-ee’s 80 79 -1%
#loves Love’s NA 79 NA
#maverik Maverik NA 78 NA
#meijer Meijer NA 78 NA
#murphy-usa Murphy USA 80 78 -3%
#racetrac RaceTrac 76 78 3%
#exxon-mobil Exxon Mobil NA 77 NA
#chevron Chevron NA 76 NA
#circle-k-alimentation-couche-tard Circle K (Alimentation Couche-Tard) 76 76 0%
#getgo-alimentation-couche-tard GetGo (Alimentation Couche-Tard) NA 76 NA
#speedway-7-eleven Speedway (7-Eleven) 77 76 -1%
#7-eleven 7-Eleven 75 75 0%
#caseys-general-store Casey’s General Store 79 75 -5%
#cumberland-farms Cumberland Farms 77 75 -3%
#marathon Marathon NA 75 NA
#shell Shell 74 75 1%
#sunoco Sunoco NA 75 NA
#bp BP 77 74 -4%
#quikstop QuikStop NA 74 NA
#ampm-bp ampm (BP) NA 73 NA

NA = Not Available

Customer Satisfaction Leaders by Region

Anchor Link Company Regional ACSI Region
#sheetz Sheetz 82 Northeast
#wawa Wawa 82 Northeast
#kwik-trip Kwik Trip 85 Midwest
#quiktrip QuikTrip 83 Midwest
#wawa Wawa 82 South
#buc-ees Buc-ee’s 81 South
#sheetz Sheetz 81 South
#7-eleven 7 Eleven 76 West
#chevron Chevron 74 West


Customer Experience Benchmarks Year-Over-Year Trends

Benchmarks 2024 2025
Quality of mobile app 81 84
Convenience of store hours 83 83
Convenience of store location 83 82
Effectiveness of mobile order pickup (efficiency, convenience) 80 82
Reliability of mobile app 80 82
Cooked food quality (taste, temperature, freshness of ingredients) 80 80
Quality of dispensed cold beverages (fountain drinks) 79 80
Courtesy and helpfulness of staff 78 79
Layout and cleanliness of store 77 79
Speed of checkout process 79 79
Variety of cooked food items available 80 79
Quality and freshness of coffee 77 77
Variety and selection of merchandise 75 76
Frequency of sales and promotions 69 70


Industry averages are weighted by companies’ market shares.
2025 results based on data collected October 2024-September 2025.

Connect With ACSI

Connect With ACSI

Want to get in touch with one of our experts? We’d love to hear from you.
Reach out to us using the form below.

I am interested in the following industries (select all that apply):

By submitting this form, you consent to receive communication from the American Customer Satisfaction Index LLC. You may opt out of this communication at any time.