Gain a true understanding of your financial products, services, and competition using ACSI’s expertise in measuring perceptions and delivering key insights for the U.S. credit union industry.
At a glance:
Most recent data:
|Courtesy and helpfulness of tellers or other staff||86||86|
|Quality of mobile app||83||84|
|Speed of financial transaction (in branch)||85||84|
|Reliability of mobile app (minimal down time, crashes, lags)||81||83|
|Variety of financial services available (checking, savings, debit/credit cards, loans)||78||77|
|Call center satisfaction||80||76|
|Ease of adding or making changes to accounts||79||76|
|Ease of understanding information about accounts||77||75|
|Competitiveness of interest rates||74||72|
|Number and location of branches||70||68|
|Number and location of ATMs||69||68|
Industry averages are weighted by companies’ market shares.